HUM
Health Utility Monitor
HUM sensors detect hundreds of types of issues on servers. Monitoring functions run as light-weight background tasks, at various intervals from minutes to hours to daily. Processes are light and run at variable rates to keep loads on the server extremely low. In some cases, repairs are automatically executed.
Cloud and Local Services
HUM runs as a hybrid application, with its core monitoring and data visualization subsystems running locally / on-premise, and the management, dashboard and reporting functions being hosted in the App-Techs cloud data center.
Troubleshooting Support
HUM licenses and subscriptions include 3 levels of support:
Pure on-premise monitoring and management, performed by end-user IT personnel
Air-gapped or otherwise on-premise only. Reporting and data visualization functions reside only on a LAN. Hybrid cloud monitoring and management, performed by end-user IT personnelMonitoring telemetry pushed to the App-Techs HUM cloud service.
End-user IT personnel receive automated notifications. End-user IT personnel manage and monitor their system(s) via HUM cloud service.Cloud monitoring and management, performed by App-Techs IT personnel
Monitoring telemetry pushed to the App-Techs HUM cloud service. App-Techs support personnel monitor incoming events and alarms. App-Techs support personnel remotely connect, manage, diagnose, resolve problems on servers running HUM.HUM monitors server health by gathering metrics on both its physical and software status. Among other subsystems, it monitors Memory Storage CPU usage Background Services Software status CPU Temperature CPU Frequency / Overclocking Drive Connection Status
Memory Storage CPU usage Background Services Software statusand can provide numerous insights into how servers are behaving and why certain error conditions may exist.
HUM provides insights into how physical components are performing, and it generates alerts when physical components may be in some failed state, or when failures may be imminent. Physical components with direct and indirect monitoring and alerts include:
CPU Temperature CPU Frequency / Overclocking Drive Connection Status
Milestone XProtect
HUM is deeply integrated with Milestone XProtect subsystems and services. HUM monitors Management, Recording, Mobile, Event and other XProtect services. System performance and health conditions are aggressively monitored, so that uptime and reliability of these Security and Life Safety systems are maximized.
Cameras, Microphones and I/O Modules
Troubleshooting camera problems can be a complicated diagnostic process. HUM substantially reduces troubleshooting time by providing specific details about why any given camera, or collection of cameras, or other devices may be failing or otherwise performing in some suboptimal manner. Among numerous other causes of problems, HUM provides clear an abundant differentiation between:
Not responding to pings Not recording or recognized in Milestone Not archiving its footage properly Experiencing overflows and potentially fix the issue automaticallyNetwork
HUM will help you catch outages that are network related. It can be hard to diagnose issues when you have to work backwards up a chain of devices. With HUM, you can see what switches and radios are offline in order to easily pinpoint where your connection broke. HUM can also give you further diagnostic information on your network such as:
Radio signal instability Switches or radios not responding Switches that are producing errors Communication errors due to internet outages
Automated Reporting
HUM implements email services to keep you and your team the most up-to-date on the health of your servers. HUM has multiple email reports you can opt-in to see.
Server Status Network Issues Cameras Down